long-term care workers at Grace Villa — the site of Hamilton’s deadliest COVID-19 outbreak — has offered a glimpse inside the embattled home.Ricardo McKenzie with the Service Employees International Union (SEIU) calls the situation at Grace Villa “horrible.” Grace Villa gets added support from Hamilton Health Sciences to battle COVID-19 outbreak McKenzie says the staffing had reached a “crisis” level, prior to Hamilton Health Sciences temporarily taking over operations of the East Mountain facility earlier this week, under a 90-day, voluntary management contract.McKenzie describes deplorable conditions, including “IV bags that are left on the floors, residents in feces not being cleaned.”Within the 184-bed facility, McKenzie says, 173.