Rogers Communications’ network outage on Friday left consumers and businesses without service for nearly a full day — and now they’re looking for compensation.
The outages affected wireless service, internet connectivity and phone lines, as well as important infrastructure such as the Interac payment network.
Rogers eventually told frustrated consumers that a maintenance issue was behind the downed service, and promised that users would be “proactively credited” for the disruption.
Rogers CEO Tony Staffieri told Global News in an interview Monday that the company would “do the right thing” when it comes to reimbursing affected users and businesses alike.