state Florida county Lauderdale city Fort Lauderdale, state Florida Consumer Matters state Florida county Lauderdale city Fort Lauderdale, state Florida

Non-smoker hit with $400 smoking fee from car rental company

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globalnews.ca

A B.C. woman who is a non-smoker is warning others after she was hit with a $400 USD smoking fee from Sixt Rent a Car. “Very disgusted.

They were being so blatant in their attempt, charging me for something that rightfully was not me doing,” Andrea Caplan told Consumer Matters.

Back in January, the Whistler resident flew to Fort Lauderdale, Fla., and rented a Sixt vehicle. When Caplan returned the rental car at the end of her trip, she said the Sixt agent inspected and approved the vehicle. “The agent at the airport gave me the ok.” However, four days later, she received an unexpected surprise on her invoice indicating a smoking charge.

She reached out to Sixt and disputed the charges with little success. “Initially, they said, ‘Oh, it’s a bad odor that you are being charged for and not smoking,’ and then they reverted back to, ‘No, it’s a smoking charge,’” she said.

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