coronavirus concerns. However, owner Andrew De Sousa has argued that guests who have cancelled bookings need to be more understanding and warns his website makes his refunds policy clear.Mr De Sousa has so far not given 80-year-old customer Mr Richard a refund after he had concerns over coronavirus – despite the OAP being in the Covid-19 at risk over 70s group.He told DevonLive that Mr Richard "needs to be patient like thousands of other people around the world".
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