A sign is posted in front of a Wendy's restaurant on August 10, 2022 in Petaluma, California. Wendy's reported weaker-than-expected second quarter earnings with net income of $48.2 million compared to $65.7 million one year ago. (Photo by Justin Sull COLUMBUS, Ohio - Some customers hitting the Wendy’s drive-thru will soon see a new artificial intelligence (AI) technology as they do so.
That will happen for Wendy’s patrons in the Columbus, Ohio, area after the company adds generative AI tech from Google Cloud to a location there.
That company-owned restaurant will receive the AI chatbot in June as part of a pilot, according to a Tuesday press release.At the restaurant where the test will soon take place, the AI will "have conversations with customers, the ability to understand made-to-order requests and generate responses to frequently asked questions," according to Wendy’s.