Fido mobile phone bill balloon to 18 times the normal amount in just one month.“She felt hit by a rock,” Ip told Global News in an email asking for help.Ip’s mother, Yuk Ling Wat, lives in a long-term care home in Scarborough.
She relies on her phone to communicate with others, including her daughter in West Palm Beach, Florida.In 2019, Wat agreed to a two-year contract with Fido, a subsidiary brand of Rogers.
The monthly bill included the cost of a wireless device, phone service and air time, and a flat-rate long-distance plan allowing her to call distant family members in China inexpensively.