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Taylor Swift fans take Ticketmaster to court over concert ticketing fiasco

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FILE - Taylor Swift performs onstage during the "Taylor Swift | The Eras Tour" at Allegiant Stadium on March 24, 2023, in Las Vegas, Nevada. (Photo by Ethan Miller/TAS23/Getty Images for TAS Rights Management) LOS ANGELES - A hearing was held Monday in Los Angeles for fans suing Ticketmaster over the spectacular breakdown during a sale of Taylor Swift concert tickets last year.

Ticketmaster’s site crashed in mid-November during a presale event for Swift’s "Eras" stadium tour. The company said its site was overwhelmed by both fans and attacks from bots, which were posing as consumers in order to scoop up tickets and sell them on secondary sites.

Thousands of people lost tickets after waiting for hours in an online queue.Live Nation’s President and Chief Financial Officer Joe Berchtold soon apologized to fans and to Swift, and said the company knows it must do better.

The ticketing issues also prompted a Justice Department investigation and congressional hearing. But a group of Swift fans later filed a lawsuit against Ticketmaster and its parent company, Live Nation, following the debacle.

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