Consumer Matters: Latest News

All news where Consumer Matters is mentioned

16.06.2023 / 05:55

Air Canada customer outraged after charged twice on credit card for airline tickets

Air Canada customer is sharing her travel nightmare with the airline after she says she was charged twice for a round trip.“They don’t even have the heart to listen to me,” said Cristhel Fernandez. “I don’t have the extra money to pay that off.”Back in May, the Surrey resident booked two round-trip flights to the Philippines for her and her husband.

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Non-smoker hit with $400 smoking fee from car rental company

A B.C. woman who is a non-smoker is warning others after she was hit with a $400 USD smoking fee from Sixt Rent a Car.

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Hours on hold. No customer support. WestJet passenger voices frustration after itinerary change

Craig Herman was looking forward to escaping the grey skies and enjoying a winter holiday in the sun.

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How a B.C. airline passenger refused a travel voucher on a cancelled flight and got her money back

Frustrated customers continue to demand refunds from airlines That marked the beginning of her battle. Barger says she reached out to Sunwing Vacations repeatedly requesting a refund, but got nowhere.She had purchased her vacation with her CIBC Visa card so Barger pursued an internal chargeback with her credit card.“That went on from March until July and it failed.

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B.C. Amazon customer fights for refund after buying counterfeit product

B.C. woman’s $30 online order with a 3rd-party seller on Amazon turns into $436 vehicle bill Amazon offers an A-to-Z guarantee that allows refund requests up to 90 days after the maximum estimated delivery date.The company claimed the initial delay in refunding Kristmanson was because her request came more than nine months after she had purchased the product.

Amazon Consumer Matters

B.C. shop owner stops customer from losing thousands of dollars to Bitcoin scam

Bitcoin scam.Owner Ravi Patel and his wife Sarita of Mike’s Convenience Store in North Delta recently stopped a young man from depositing over $5,500 dollars at a Bitcoin ATM to fraudsters.“We feel it is our duty to help,” Ravi told Consumer Matters.

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Online shopping during COVID-19 drives massive surge in holiday shipping

COVID-19: Shop early and shop now.Canada Post has said it’s preparing for one of its busiest holiday shipping seasons in years — delivering nearly two million parcels in just one day recently.So shoppers should take advantage of times like Cyber Monday and get going on their lists.“The reality is Canadians became comfortable shopping online throughout COVID-19.

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Why cybercriminals are working extra hard this holiday season and how you can protect yourself

COVID-19 pandemic, cybersecurity professionals warn that criminals are hard at work taking advantage of vulnerable shoppers.“Cybercriminals are also locked up at home and, unfortunately, it gives them more free time at the keyboard to come up with creative ways to compromise us,” said Chester Wisniewski, cybersecurity specialist at Sophos.From false ads to bogus promotions and contests, criminals love to target e-commerce sites during the holidays.“They have hit some well-known retailers, and my advice to people is that most websites these days allow you to check out with an alternative form of payment rather than entering your credit card details directly,” Wisniewski said.He suggested using mobile payment systems like Apple Pay or Google

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B.C. woman’s $30 online order with a 3rd-party seller on Amazon turns into $436 vehicle bill

Virtual vehicle vendor scam fuelled by COVID-19 pandemic, warn Better Business Bureau She found one on Amazon from a third-party seller. The product description stated no programming was required.“It said simply swap your existing electronics inside this key shell and install your original key to this key case.

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Cross-border travellers angered they’re paying annual travel insurance amid COVID-19 pandemic

COVID-19 pandemic.Gail Bourne travels to the United States at least twice a year. The Vancouver resident says she bought an annual travel insurance policy with BCAA for $845.21 for coverage between Nov.

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Airbnb guest charged service fee after host issues refund during COVID-19

A B.C. woman says she was shocked when Airbnb charged her a service fee despite the fact her host waived the cancellation policy and offered a full refund due to the global pandemic.

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United States	Cases: 46 252 513 Deaths: 750 423 Recovered: 0
India	Cases: 34 321 025 Deaths: 459 652 Recovered: 0
Brazil	Cases: 21 835 785 Deaths: 608 235 Recovered: 0
United Kingdom	Cases: 9 215 683 Deaths: 141 607 Recovered: 0
Russia	Cases: 8 494 589 Deaths: 237 619 Recovered: 0