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Immediate responses to public letters – Directive from President
COLOMBO (News 1st) – President Ranil Wickremesinghe has issued instructions to streamline the process of responding to letters, emails and phone calls addressed to government institutions. The president has focussed his attention on streamlining and expediting the process of responding to letters, emails, and phone calls by the public instead of them having to waste their time, effort, and money by having to come to these institutions personally to attend to their requirements. Accordingly, a special letter signed by the Secretary of the Ministry of Public Administration, Home Affairs, Provincial Councils and Local Government, including provisions in replying to letters, e-mails and telephone calls addressed to government institutions, has been sent to all ministry secretaries, provincial chief secretaries, and Heads of departments.Priority should be given to general letters from the public to government institutions, and in case final replies cannot be sent immediately, an interim reply stating that the letter has been received should be sent within one week and a final reply should be sent within four (04) weeks. In addition, for all official letters, the direct telephone number, fax number, and e-mail address of the staff officer in charge of the subject should be mentioned below the signature of the relevant letter when sending reply letters.Emails sent to public email addresses of relevant offices should be checked daily and a specific officer should be assigned for the purpose.