ORLANDO, Fla. – Florida Attorney General Ashley Moody has launched an investigation into allegations that Norwegian Cruise Lines intentionally mislead customers about the dangers of the highly contagious coronavirus, according to a news release from Moody’s office.
According to the release, NCL is accused of giving members of its sales team one-liners to respond to customers who expressed concerns about COVID-19.
The scripted responses reportedly downplayed the severity of the outbreak in an effort to get customers to go through with purchasing their cruise packages, the news release said.
In the release, Moody said she was disturbed by the allegations, which have surfaced amid a global health pandemic. [PREVIOUS: Cruise lines offer future