Shrabonti Bagchi “What we miss most are smiles. It’s really difficult to greet visitors to the hotel minus smiles.
So we have told our staff to smile even behind their masks as it shows up in their eyes and body language,” says Amaan Kidwai, general manager of the ITC Gardenia hotel during a walkthrough on its first day of reopening post the national lockdown.It’s not just seeing masked faces everywhere—the world of the 5-star hotel has changed in the past two months to incorporate essential social distancing and hygiene measures as well.
Minutes earlier, we finished lunch at the Bengaluru hotel’s all-day restaurant Cubbon Pavilion—after reading its new, restructured menu on our phones by scanning QR codes off a standee on the table,.