As told to Peter StanfordRead Mark Hix's column every Thursday. Catch up on his last two columns here:We are doing our best, but some customers are never satisfiedThis summer has proved we all should be buying BritishWe rely on advertising to help fund our award-winning journalism.We urge you to turn off your ad blocker for The Telegraph website so that you can continue to access our quality content in the future.Thank you for your support.Need help?Visit our page..