CIBC Consumer Matters

How a B.C. airline passenger refused a travel voucher on a cancelled flight and got her money back

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globalnews.ca

Frustrated customers continue to demand refunds from airlines That marked the beginning of her battle. Barger says she reached out to Sunwing Vacations repeatedly requesting a refund, but got nowhere.She had purchased her vacation with her CIBC Visa card so Barger pursued an internal chargeback with her credit card.“That went on from March until July and it failed.

So, I lost that internal chargeback with CIBC,” Barger said.Barger said under the guidance of the non-profit advocacy group Air Passenger Rights, she started what’s called a statutory chargeback with her credit card issuer CIBC to recover her money.B.C.

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