Christmas Eve Cuba WestJet Consumer Matters Christmas Eve Cuba

Hours on hold. No customer support. WestJet passenger voices frustration after itinerary change

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globalnews.ca

Craig Herman was looking forward to escaping the grey skies and enjoying a winter holiday in the sun. Back in October, the Castlegar, B.C.

resident and his wife booked a WestJet Vacations package to Varadero, Cuba. His original flight was scheduled to depart from Kelowna, B.C.

Dec. 26 and return Jan. 3. However, a few weeks later, Herman says WestJet notified him of a flight itinerary change. “Now with the change, it threw things right out of whack,” said Herman.

His flight was rescheduled to depart on Dec. 24 on a red-eye flight and return on Jan. 3 with a two-day stop-over in Calgary.

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