From curbside pickup to home delivery: COVID-19 is shifting how Canadians get groceries “I sent them an e-mail basically asking where my order was,” he explained.When he didn’t hear back, Moore said he tried contacting UPS to see if he could track the order using a number Old Navy supplied.“I was talking to a friendly guy at UPS, saying that right now they were not picking up the Old Navy orders because of an issue, so he couldn’t help me out,” he said. “It’s something that’s through Old Navy.“Global News reached out to UPS to clarify what this issue was, but did not receive a response by time of publication.Overall, Moore said the situation is “frustrating,” and that at this point, he would just like a refund.[ Sign up for our Health IQ.