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Eir promises more improvements in customer care

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The chairman of Eir has apologised for poor customer service at the telecoms company over the past year. But David McRedmond said customer care is improving, with investment in additional staff and systems beginning to have an impact.  "Customer care has had a difficult 2020, to put it mildly," Mr McRedmond said.

Eir faced severe criticism from its customers and politicians during the early stages of the pandemic because of deficiencies in its customer care.

Customer complained of having to wait long periods before having their calls answered and slow follow up on complaints and orders.

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