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Coronavirus: Ontario travel agency shut down, customers still owed thousands

complaints that the business did not give refunds for airline tickets that were cancelled amid the coronavirus pandemic.“Agencies have to hold that money in trust,” said Richard Smart, president and CEO of the Travel Industry Council of Ontario (TICO), which licences travel agencies in the province.TICO suspended Albarkah Travel and Tours Inc.‘s registration on Sept.

14. Coronavirus: Canada extending international travel restrictions, mandatory quarantine until Sept. 30 Global News received several complaints from consumers about Albarkah Travel and Tours, alleging that its owner had failed to repay money for trips that could not go ahead as a result of COVID-19.“He said four-to-six weeks to get a refund; I never got anything,” said Nadia.

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