FILE - A car goes through a drive thru at a Taco Bell restaurant. (Justin Sullivan/Getty Images)QSR Magazine, a publication that provides in-depth information about the fast food industry, released its 2022 drive-thru report which outlines the fastest drive-thrus in the United States, among other things.
And while it may surprise no one that Chick-fil-A was at the top of the list for customer service, it did not snag the top spot for fastest drive-thru time — that title belongs to Taco Bell.
QSR surveyed more than 1,000 consumers and found the top factors which they believed made a fast-food drive-thru great: convenience, speed of service and order accuracy.
FILE - A worker takes orders as customers line up in the drive-thru lane at a Chick-fil-A restaurant. (Scott Olson/Getty Images)Speed of service for many customers has actually been lowered on their list of what’s most important when it comes to fast-food drive-thrus.