Canada Revenue Agency was up 93 per cent in December from the same month in 2019.Urgent requests, for people in dire financial straits, are up 120 per cent since the start of the coronavirus pandemic, he says.
Canadian dentists push for clarity about vaccine priority: ‘We’re doctors too’ Boileau says the statistics paint a portrait of the difficult circumstances some Canadians find themselves in as a result of COVID-19, and the need for the agency to improve services for the coming tax season.He says too many Canadians still spend hours trying to get through to a call centre agent.Boileau adds that delays are especially frustrating for people who received the Canada Emergency Response Benefit last year and are now trying to sort out.