COVID-19 crisis has been handled at the long-term care residence.Jean Giffen said she was originally told her mother had died of a heart attack — and was given few other details — but from speaking with other families of residents at the home, has learned that her mom was on a ward that had positive cases of the coronavirus.Giffen told 680 CJOB she’s been reaching out to the care home and the company that owns it, Revera, but so far hasn’t received a satisfactory response.“I’ve been waiting three weeks to hear from them,” she said. “I’ve phoned and I’ve sent emails, and I’ve heard nothing back.“I’ve gone to a couple of their town hall meetings, but that was just listening to them talk — the families weren’t really allowed to say.