Alberta Health Services has issued an apology after complications with the booking system for COVID-19 vaccinations when it launched for seniors 75 and older this week.Alberta Health Services opened its phone lines and online vaccination booking tool for community seniors born in 1946 or earlier at 8 a.m.
Wednesday. Within minutes, Albertans began reporting issues with the site crashing or not loading, and a busy signal when calling 811 to book appointments.In a message posted online, CEO and president of Alberta Health Services Dr.
Verna Yiu said AHS underestimated the number of seniors 75 years and over who would book at launch time.“We made an error in judgment in how we stress-tested our online booking system,” Dr.