Air Canada customer is sharing his luggage nightmare after his bag arrived destroyed while in the airline’s care.Ori Wolk said he submitted a claim, but the initial compensation he received from Air Canada fell far short of the total value of his damaged belongings.“It just makes me feel that I’m not important, “said Wolk.The Ottawa resident’s compensation battle with Air Canada started this past March when he flew business class with the airline to Israel following a death in the family.On his return flight home from Montreal to Ottawa, Wolk says he was told by an Air Canada agent the plane to Ottawa had minimal storage capacity and recommended he check in his carry-on bag.“I was so exhausted.
I was happy to be in Canada, sure I will do it,” said Wolk. WestJet Vacations customer endures long battle getting refund after COVID cancellation However, when he landed in Ottawa, he was directed to the baggage claim area where he received his carry-on luggage in a plastic bag.
Wolk says he was speechless. The carry-on bag and its contents were heavily damaged.“Everything was shredded and soaked,” Wolk told Consumer Matters.Some of those destroyed items included headphones, prescription eyeglasses, prescription sunglasses and irreplaceable family photos and bank documents.Wolk said he didn’t get much of an explanation from Air Canada. “They say it got caught in a conveyer belt,” he said.When Wolk filed his claim and wrote Air Canada, he also outlined the value of his damaged items which were over $1,000.