COVID-19 pandemic. Ottawa won’t support Canadian airlines unless they issue refunds to passengers: Garneau The CTA website post tops up its initial statement on travel credit from March, which suggested refunds are mandatory only if the tariff provides for it in certain cases.However, passenger rights advocates say both statements go against federal and provincial law and legal precedent.An airline’s terms of carriage must clearly lay out its policy on matters including “refunds for services purchased but not used … either as a result of the client’s unwillingness or inability to continue or the air carrier’s inability to provide the service for any reason,” according to regulations under the Canada Transportation Act.The same terms and.