HTML PDF, 140KB, 3 pages The changes what you can do from 5 January 2021. This guidance will be updated shortly to provide further details on those changes.This guidance applies to all schools in England, including: Telephone 0800 046 8687 If you have a query about coronavirus (COVID-19) relating to schools and other educational establishments, and children's social care, in England contact our helpline.Helpline opening hoursMonday to Friday from 8am to 6pmSaturday and Sunday from 10am to 6pmIf you work in a school or college, have your unique reference number (URN or UK PRN) available when calling the helpline.